Future Operating Model Experts

At Slowhorse we understand the complexity of IT reorganisation

Future Operating Model

In our ‘always-on’ world IT business leaders must constantly reimagine and refocus customer services to offer increased customer value aligned to business strategy. Against a backdrop of advancing technical debt, resource and budgetary constraints, IT leaders must deliver a technology vision which leads the organisation from a constrained current state of operation to a future mode of operation that addresses and overcomes these issues. 

Slowhorse offers the big thinking required to visualise the possibilities, to deliver the roadmaps that illuminate the way and facilitate multiple perspectives of the future operating model through different lens.

We have years of experience in successfully addressing these challenges and providing true business value through our 4-stage “Future Operating Model” approach:


Central to the successful delivery of your Future Operating Model is a clear understanding of the current baseline.
Our Enquire stage ensures the goals, drivers and timescales of stakeholders are fully understood; that the current operating model has been captured and appraised; that desired business capabilities are documented and mapped to future business services; and that exit from your current contractual obligations has been reviewed and assessed.


We assess your existing collateral to understand the state of your business, application, technology, data and security domains. During the Assess stage we determine the breadth of information available within the application portfolio catalogue; examine existing business, application and technology architecture models; review your business change processes; your governance and your readiness for change. We develop an outline Future Operating Model to envisage how your organisation can be taken on the journey.


The Plan stage finalises the Future Operating Model and outlines the transitions steps needed to get there. Our Plan stage maps business capabilities to business services; defines application services and application components required to realise these services; and specifies technology services and devices that serve and underpin these application services. Plan provides a “Golden Thread” from your future business capabilities through business and application services of the Future Operating Model to the technology elements that deliver them.

Plan works with the constraints and priorities identified in the Assess stage to deliver an outline transition plan which migrates from the current to future operating model. This plan is revisited during the Deliver stage with interim architectures and modes of operation proposed that minimise the organisations delivery and financial risks.


Deliver executes the transition plan, reassessing each transition step for new information before implementing the business and technology changes required to complete the stage. Change is managed through change control and delivery governance. As the client you will receive a fully operational operating model upon completion of each transition step, culminating in the delivery of all desired business capabilities, processes and organisational changes upon full delivery of the Future Operating Model.

Our Process

  • Stakeholder Map
  • Goals, Drivers & Objectives
  • Business Constraints/Strategic Risks
  • Current & Future Business Capabilities
  • Existing Contracts/Incumbent Suppliers
  • Exit Planning
  • Organisation Structure (As-Is/To-Be)
  • Current Operating Model
  • Business Services
  • Application Services
  • Technology Services & Components
  • Service Maps
  • Governance Structures/Change Control
  • Approved Transition Plan
  • Transition Plan Execution
  • Service Transition
  • Procurement Activities
  • Supplier On-boarding/Off-boarding
  • Service Testing & Integration
  • Service Management
  • Data Migration
  • Service Cutover
  • Delivery of Future Operating Model
  • Business Readiness
  • Architecture Maturity
  • Business Portfolio Management
  • Application Portfolio Catalogue
  • Technology Architecture & Software Strategy
  • Security Architecture
  • Business Change Planning
  • Business Architecture
  • Technological Debt
  • Application Architecture
  • Technology Architecture
  • Quick Wins
  • Highest Risks
  • Outline Future Operating Model
  • Approved Future Operating Model
  • Organisational Change
  • Enablers for Change
  • Contract/Commercial Plan
  • Exit Plan
  • Knowledge Management/Knowledge Transfer
  • Data Migration
  • Service Migration
  • Application & Technology Migration Plan
  • Procurement Planning
  • Decommissioning
  • Business Continuity Planning
  • Outline Transition Plan

Why Choose Us?

Slowhorse brings a wealth of real-world experience in the design and implementation of IT Future Operating Models. Founded in 2012 Slowhorse works closely with public sector and private clients to deliver solutions which fulfil stakeholder goals for improvements in their business and the way it operates.

We adopt a proven 4-stage “Future Operating Model” approach to ensure our client goals are accurately implemented and effectively managed.


Trusted by public & private sector organisations


Aligned to Client Vision


G-Cloud Supplier


Certified in Industry Techniques & Processes


Experts in Enterprise Architecture


Digital Outcomes & Specialist Supplier

Get Started Today

If you embarking on the journey to a new operating model, or need expert advice along the way, why not call us for an initial consultation?

 At Slowhorse we are always happy to discuss IT transformation and assist our clients, both old and new.

Consultation is free and we would be delighted to pass on our experience.